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Privacy Policy

Effective Date: January 1, 2026
Last Updated: January 29, 2026

Overview

Headline: "We collect what's necessary. We protect what we collect. We don't sell your data."

Zea Mays Foods S.A. de C.V. ("we," "us," "our") operates zeamaysfoods.com. This Privacy Policy explains how we collect, use, protect, and share information when you use our website and purchase our products.

By using our website, you agree to this policy. If you disagree, don't use our site.

Information We Collect

Information You Provide:

  • Name, email, shipping address, phone number (order fulfillment)

  • Payment information (processed by Stripe/PayPal—we never store card numbers)

  • Communication preferences (newsletter opt-in)

  • Messages sent via contact forms

Information Automatically Collected:

  • IP address, browser type, device information (analytics)

  • Pages visited, time spent, referral sources (Google Analytics)

  • Cookies for site functionality and analytics

Information We Don't Collect:

  • Social Security Numbers

  • Detailed financial information beyond what payment processors require

  • Unnecessary personal data unrelated to commerce

How We Use Your Information

Order Fulfillment:

  • Process and ship orders

  • Send order confirmations and shipping updates

  • Handle customer service inquiries

Marketing Communications:

  • Send newsletters (only if you opt in)

  • Notify about new products or restocks

  • Share relevant content about nixtamalization, recipes, etc.

Business Operations:

  • Improve website functionality

  • Analyze shopping patterns (aggregated, not individual)

  • Prevent fraud

  • Comply with legal obligations

What We Don't Do:

  • Sell your data to third parties

  • Share your information with advertisers

  • Send spam or irrelevant marketing

  • Track you across other websites (beyond standard analytics)

Information Sharing

We share information only with:

Service Providers:

  • Shipping carriers (USPS, UPS, DHL, Estafeta) - for delivery

  • Payment processors (Stripe, PayPal) - for transactions

  • Email service (Mailchimp/ConvertKit) - for newsletters

  • Web hosting (Vercel/Netlify) - for site operation

  • Analytics (Google Analytics) - for site improvement

Legal Requirements:

  • When required by law (subpoenas, court orders)

  • To protect our rights or safety

  • In connection with business transfers (mergers, acquisitions)

We DO NOT:

  • Sell your data to data brokers

  • Share with social media platforms for advertising

  • Provide to third-party marketers

Data Security

Protection Measures:

  • SSL encryption for all data transmission

  • PCI-compliant payment processing

  • Secure servers with regular security updates

  • Limited employee access to customer data

  • Regular security audits

Reality Check: No system is 100% secure. We implement industry-standard protections, but cannot guarantee absolute security. You're responsible for keeping your account credentials confidential.

Your Rights

You can:

  • Access your data (email hello@zeamaysfoods.com)

  • Correct inaccurate information

  • Delete your account and data

  • Opt out of marketing emails (unsubscribe link in every email)

  • Disable cookies (though site functionality may be affected)

Processing Requests: We respond to data requests within 30 days. For account deletion, we'll retain order history for legal/tax compliance (typically 7 years), but remove marketing data immediately.

Cookies

We use cookies for:

  • Shopping cart functionality

  • User preferences and session management

  • Analytics (Google Analytics)

  • Site performance optimization

You can:

  • Disable cookies via browser settings

  • Opt out of Google Analytics: tools.google.com/dlpage/gaoptout

Disabling cookies may limit site functionality (example: cart won't save items).

Third-Party Links

Our site may link to external websites (social media, payment processors, etc.). We're not responsible for their privacy practices. Review their policies independently.

Children's Privacy

We don't knowingly collect data from individuals under 13. Our products aren't marketed to children. If we discover we've collected child data, we'll delete it immediately.

International Users

We operate from Mexico. Data may be transferred to/processed in Mexico or United States. By using our site, you consent to international data transfer.

For EU users: We don't specifically target EU markets, but if you order from EU, you have rights under GDPR (access, deletion, portability). Contact hello@zeamaysfoods.com to exercise these rights.

Changes to Privacy Policy

We may update this policy. Changes posted on this page with "Last Updated" date. Material changes will be announced via email to newsletter subscribers.

Continued use after changes constitutes acceptance.

Contact for Privacy Concerns

Privacy Questions: privacy@zeamaysfoods.com

General Contact: Zea Mays Foods S.A. de C.V.
Email: hello@zeamaysfoods.com

Response time: 48-72 hours for privacy inquiries.

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