Refund/Return Policy

Elegibility for Refunds

We offer full refunds for:

• Product arrived damaged or compromised

• Product stale or past optimal freshness

• Product significantly different from description

• Order error on our part (wrong item shipped)

We do NOT refund for:

• Change of mind after delivery

• Flavor preference (subjective taste)

• Opened packages consumed more than 50%

• Orders placed more than 30 days ago

Return Process

Step 1: Contact Us Email quality@zeamaysfoods.com within 14 days of delivery with:

• Order number

• Production date (printed on bag)

• Photo of product and packaging

• Description of issue

Step 2: Quality Review We'll review your claim within 24 hours and respond with:

• Approved refund (no return shipping required)

• Approved replacement (shipped immediately)

• Request for additional information (if needed)

Step 3: Resolution

• Refunds processed within 3-5 business days to original payment method

• Replacements shipped within 48 hours

• No return shipping required for quality issues

Refund Method

Refunds issued to original payment method:

• Credit/Debit cards: 3-5 business days

• PayPal: 1-2 business days

• Shop Pay: 1-2 business days

Wholesale Returns

Different terms apply for wholesale accounts. Refer to your wholesale agreement or contact wholesale@zeamaysfoods.com.

Our Philosophy

Quality failures are rare given our production standards, but when they occur, we want to know. Your feedback helps us maintain consistency.

We're not interested in arguing about refunds. If you're unsatisfied, we'll resolve it.