Warranty Policy
If it's not perfect, we'll make it right.
This is Our Quality Commitment
What We Guarantee
Freshness Guarantee: All products guaranteed fresh at time of shipment. Production date printed on every bag. Optimal consumption within 6 months of production date (unopened).
Quality Standards:
Consistent crunch texture
Proper salt distribution
No off-flavors or rancidity
Intact packaging seal
Correct weight (12 oz minimum)
Process Integrity:
Authentic nixtamalization process
100% stated ingredients (no undisclosed additives)
Non-GMO corn as labeled
Stone-ground masa as described
Guarantee Period
Unopened Product: 6 months from production date
Opened Product: Quality guaranteed for 7 days after opening if stored properly (resealable bag, cool/dry location, away from strong odors)
What We Don't Guarantee
Beyond Our Control:
Taste preference (subjective)
Texture changes from improper storage
Staleness after 7 days opened
Damage from customer mishandling
Compatibility with specific dietary restrictions beyond stated allergens
Shipping Damage: We package carefully, but carriers sometimes fail. This is covered under our refund policy, not warranty.
Making a Warranty Claim
Contact quality@zeamaysfoods.com with:
Order number or purchase proof
Production date from bag
Description of quality issue
Photo evidence
Response within 24 hours.
Resolution within 48 hours.
Wholesale Warranty
Commercial accounts follow separate warranty terms outlined in wholesale agreements. Contact wholesale@zeamaysfoods.com for commercial warranty claims.