Shipping Policy
If it's not perfect, we'll make it right.
This is Our Quality Commitment
Domestic Shipping (United States)
Standard Shipping:
Processing time: Orders ship within 48 business hours of confirmation
Delivery time: 3-7 business days via USPS Priority Mail or UPS Ground
Cost: $6.95 flat rate for orders under $30
Free shipping on all orders $30 or above
Expedited Shipping:
2-Day Express: $14.95
Overnight: $24.95
Available Monday-Thursday only (to ensure weekend delivery doesn't compromise freshness)
Order cutoff: 12:00 PM PST for same-day processing
Mexico Shipping
Standard Shipping:
Processing time: Orders ship within 48 business hours
Delivery time: 5-10 business days via Estafeta or DHL
Cost: $8.95 flat rate for orders under $40 USD
Free shipping on orders $40 USD or above
International Shipping
Currently unavailable. Planned expansion:
Canada: Q2 2026
European Union: Q4 2026
Join our newsletter for international shipping updates.
Shipping Restrictions
We do not ship to:
PO Boxes (requires signature confirmation)
Military APO/FPO addresses (temperature control limitations)
US Territories outside continental United States (logistical constraints)
Order Tracking
Tracking number provided within 24 hours of shipment
Email notification sent automatically
Track orders at: zeamaysfoods.com/track-order
Delivery Issues
Damaged in Transit: Contact quality@zeamaysfoods.com immediately with photos. We'll reship at no cost.
Lost Packages: If tracking shows delivery but you didn't receive your order, contact us within 48 hours. We'll investigate with carrier and resolve.
Incorrect Address: We ship to the address you provide. Address changes must be requested within 2 hours of order placement. After shipment, we cannot redirect packages.
Peak Season Notice
During high-demand periods (November-December), processing may extend to 72 hours. We'll notify you if delays occur.